Shipping policy

Last Updated: August 12, 2026

This Shipping Policy explains how orders placed through trykoanna.com are processed and delivered.

Order Processing

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

Orders are prepared for shipment as quickly as possible. Once your order has shipped, you will receive a shipping confirmation with tracking information where available.

Orders cannot always be changed or cancelled once they have entered the fulfillment process. If you need to make a change, please contact us as soon as possible at support@trykoanna.com.

Shipping and Delivery Times

Our estimated delivery time is 3–7 business days.

Business days do not include weekends or public holidays.

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, periods of high order volume, or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the order and delivery destination.

Tracking Your Order

Where tracking is available, you will receive tracking information by email once your order has shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us immediately at support@trykoanna.com.

We cannot guarantee that an address can be changed once an order has entered the fulfillment process or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be shipped again.

Delivery Delays

While we aim to deliver all orders within the estimated delivery timeframe, occasional delays may occur.

Carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our reasonable control may affect delivery times.

If your order is significantly delayed, please contact us at support@trykoanna.com and we will assist you in checking its status.

Lost or Missing Packages

If your tracking information shows that your package has not arrived within the expected timeframe, please contact us at support@trykoanna.com.

We will work with you and, where appropriate, the shipping carrier to investigate the shipment.

If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@trykoanna.com and provide details of the issue.

We may ask you to provide photographs of the package and product so that we can investigate and resolve the issue.

For information about defective, damaged, or incorrect products, please see our Refund Policy.

Refused and Undeliverable Deliveries

If a delivery is refused by the customer or cannot be delivered due to an incorrect or incomplete address, the package may be returned to us by the carrier.

Where permitted by applicable law, any original shipping costs and return-to-sender or return shipping fees charged by the carrier may be deducted from the applicable refund.

Any remaining eligible refund will be processed after the returned order has been received and processed.

Contact Us

If you have questions about shipping or delivery, please contact us at:

Email: support@trykoanna.com